Why Choose Sutton James
Our mission is to represent our customers in the buying and use of aviation related insurance. We provide each client seeking insurance with the widest array of choices, and we take the time to explain the differences between them. Each year, we shop each client’s coverage with all of the major underwriters. It takes more time to do this, but it also yields a better result. Before binding coverage, we call you with all of the quotes, explain the differences between the different policies and the companies that issue them, and make our recommendation. The decision is yours. Based on years of experience, we can tell you which companies will cover your transition into a twin or a turbine, which will offer high limits of liability, which offer the best claims service.
We hire the best people that we can find, train them, and continue their education in insurance and in aviation. Each of our brokers is:
- A college graduate
- An active pilot who flies in support of our business. Most have worked in other aviation jobs before joining us.
- An insurance professional who understands both the technical and the practical aspects of insurance contracts and how to negotiate them.
At Sutton James, our existing clients come first. Most of our competitors, and most of the insurance industry, stress sales over service. And our ‘service first’ approach works: Many of our clients have been with us for over 10 years. Most of our new clients are referred to us by others.
As companies grow, they almost always lose close contact with their customers. Companies that are too small often lack resources and the clout to get you the best deal.
The size of our company and the straightforward way that we have always done business has earned us the respect of the insurance companies. But we are still small enough that every client matters. Small enough that you will always speak to the same broker, large enough that if your broker is out, there will always be knowledgeable people to help you.
Not too big, not too small, just right.
How We Operate
We have reinvested heavily in our company. We have purchased the latest in computer and internet technology so that we can spend more time talking with our clients and less time on ‘back room’ activities. All of our customer files are now stored electronically, allowing us to get you answers more quickly. We have also made a significant investment in a well-equipped all-weather airplane to visit with our clients and still get back to the office to take care of business. We are in this for the long haul, and we think it costs money to deliver quality service.
We Are Out There With You
Our company airplane flies three to four days each week visiting clients, and not just on sunny days. We also write insurance related articles in trade publications like “The Aviation Consumer” and “Twin and Turbine.” We also present educational seminars and WINGS presentations. We train annually and are actively involved in FAA safety programs. We believe in general aviation, and we take part in it and try to give something back to it.
No-one likes to think about it, but part of what you are paying us for as your representative is for claims service. And it starts with us. Because not all claims happen during office hours, we have a mobile claims phone which is monitored by one of our staff. We will endeavor to return your call within 15 minutes. We will follow up the next day to make certain that a company representative has contacted you, and that things are going smoothly. We will continue to call you weekly to make sure your claim is on track. Based upon our years of experience with all sorts of claims, we can help you through all types of claims. We are usually the first people you call when you have a claim, and we stay with you all the way through it. Claims service is really what it is all about.