Our Approach... No-one likes to think about it, but claims service is what you are paying for. And it starts with us. Because most claims happen on weekends or after hours, we have a mobile claims phone which is monitored by one of our staff. We will endeavor to return your call within 15 minutes. After the initial call, we will follow up the next day to make certain that a company representative has contacted you, and that things are going smoothly. We continue to make follow-up calls each week to ensure that the claim is progressing. Claims service is what it is all about.       © 1999-2006 Sutton James, Inc. All rights reserved.